Terms and Conditions
These are the terms and conditions that apply when you use our website to buy goods from us.
When you buy goods from us, you agree to and accept all our terms and conditions. You also agree that we may send invoices to you electronically.
3. YOUR ONLINE PROFILE AND PERSONAL INFORMATION
When you register as an online shopper, you will have to create an online profile. This includes selecting a user name and password. You will be asked for your credentials (your user name and password) every time that you shop online with us. It is your responsibility to keep your credentials private and secure and not share them with anyone. Only authorized users may access their online profile with their credentials. We accept no liability for any damages or losses that you may suffer from the unauthorized use of your profile.
When you shop our goods online using our website, you give us your consent to collect and process your personal information, which we have to do in order to (for example) create and manage your account, process your payment, fulfill your order, communicate with you and deliver your goods. If you do not want us to collect and process your personal information, you should not register as an online shopper or shop with us online, as we will not be able to provide you with goods or services.
4. GOODS AND PRICING
Goods subject to availability: All goods displayed on our website are subject to availability. If any goods you ordered are not immediately available or are not available at all, we will let you know as soon as possible.
Price: The stated prices on our website are in South African Rand and are only valid and effective in South Africa.
Display: We will use our best efforts to accurately display the goods, specifically regarding their colour, description and price. Please remember however that the way you see the goods is also dependent on the device that you are using to access our websites or apps. We cannot guarantee that the goods you receive will look exactly as you have seen it.
Order completion: We will indicate the acceptance of your order by delivering the goods to you, or allowing you to collect it. Only at that point will your order be complete and an agreement of sale between you and us come into effect (the "Sale"). This is regardless of any communication from us stating that your order or payment has been confirmed. We will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amounts already paid. Adding goods to a wish list or placing it in an online shopping cart/bag without completing the purchase process ("checking out") does not constitute a valid order, so we may remove the goods from your online bag/cart if stock is no longer available and change the price of the goods without notice to you. You cannot hold us or any third party seller liable if the goods are no longer available, or the price has changed when you check out or try to check out at a later stage.
Order cancellation by us: We reserve the right to not process an order or to cancel an existing order (partially or completely):
If you have gone under debt review before your order is fulfilled.
If there has been an error. Errors include system errors, the goods no longer being available, incorrect price, quantity or description of the goods. We will not be bound by errors and we will inform you of such errors as soon as we become aware of them.
If cancellation of an order is initiated by us, no cancellation fees will be payable. We will refund you the Rand value that you have paid, only if you have already paid for the cancelled order. We will not be liable for any loss or claim relating to a cancelled order or refusal to process an order.
5. DELIVERY, COLLECTION AND STORAGE
We will charge a delivery fee for every order you place, which will be quoted and billed at checkout.
We will arrange for delivery to the delivery address that you provided to us. We are not responsible for any loss or unauthorized use of the goods once we have delivered the goods to the delivery address you have provided to us.
We deliver between 09h00 and 17h00 on weekdays (Monday to Friday, excluding public holidays) and we only deliver within South Africa. Our ability to deliver is also always subject to certain factors, including the availability of the goods and the supply of accurate delivery address details.
We will always do what is reasonably possible (but cannot guarantee that we will be able) to ensure that delivery happens on the agreed date. The delivery date is subject to change due to circumstances beyond our control. We will notify you should there be any delivery-related problems and we are unable to deliver on the agreed date. Once you receive this notification from us, you can decide whether you would like to cancel your order or not. We will refund you the Rand value you have paid if you decide to cancel your order. We will try to deliver all the goods in your order at the same time, but please some goods may not be available at the time of dispatch, particularly during sale periods and high demand periods like Christmas and Black Friday. We will notify you if we are unable to fulfill your order. Orders requiring ring sizing may take up to five additional business days to complete.
You will receive a diamond certificate for jewelry containing a diamond that is 0.50ct or larger. Valuation certificates are provided on request for jewelry items to the value of R10 000 or more.
We cannot guarantee the availability of stock, but will use reasonable efforts to ensure that stock is available. We will notify you when goods are no longer available after you have placed an order. We will refund you the Rand value for the goods you have purchased.
Accepting your delivery
If you are unable to accept the goods yourself, please ensure that you or your authorized representative are available at the delivery address. If anyone else accepts delivery of the goods at the delivery address, they are presumed to be authorized to accept the goods on your behalf. If the couriers are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.
Inspecting the goods
You must inspect the goods when they are delivered to you. If you are satisfied that the goods are in good condition and not damaged, you or your representative must sign the delivery slip, which will be proof that the goods have been delivered in a good, undamaged condition. If the goods are damaged in any way, you must note the reason for rejecting the goods and the nature of the damage on the delivery slip, notify us immediately and not accept delivery of the goods. If you do not note the reason for rejecting the goods and the nature of the damage on the delivery slip, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you.
We make use of courier services to deliver the goods to you. We are not be liable for any damage suffered or any losses incurred arising out of any act or omission by the courier, its directors, employees, sub-contractors, agents or representatives.
6. RETURNS AND GENERAL WARRANTIES
If you are unhappy with your purchase for any reason (other than if it is defective) and wish to return it, you may do so within 30 (thirty) days of the date that it is delivered to you or collected by you. The goods must be unused, in its original condition and (where applicable) packaging and you must have the invoice and original certificate. You cannot return goods if its price tag has been removed, it has been engraved, sized, taken apart or altered.
For hygiene reasons we do not accept return of earrings or any other jewelry used for piercings. You will not be entitled to a refund or exchange of personalized, resized, engraved or repaired items.
You may return the goods at no additional charge to us. If you are returning goods via courier, you must also pack the goods into the original packaging. If you are returning goods that are not defective via courier, you will be liable for the courier fee.
Exchanges or refunds will only be processed subject to inspection of the goods by our quality assurance team.
We will refund you in full, minus delivery charges (if applicable), if you meet all the requirements above.
If goods are faulty or defective and do not have a specific warranty or guarantee, you may return them within 3 (three) months from the date of purchase, provided that the goods have been used for their intended purpose and they have been cared for according to any instructions that accompanied the goods.
We may in certain instances require an assessment of the goods. If, after we have assessed the goods, we find that the goods are defective or that there are quality issues, we will either repair the goods, replace the goods or refund you the value of the goods in the same way that you paid for the goods. However, if we discover in our assessment that:
faults resulting from normal wear and tear;
you have not adhered to the correct use, maintenance and care instructions of the goods;
the goods were exposed to damp or water or that deterioration was caused by the goods' immediate environment such as coastal air and extreme humidity;
damaged arising from alterations to the product
the goods are not defective or not affected by quality issues,
we will refuse to refund you or accept return of these goods.
7. IF YOU WANT TO CANCEL YOUR ORDER
You may under certain circumstances cancel your order. You may cancel your order before it is dispatched for delivery. If you cancel an order and the goods have already left our offices, you will be liable for the delivery fee and a cancellation fee of 10% of the price of the goods. We can only process refunds once we have confirmed that the goods have been returned to our offices. If you cancel an order after delivery, it will be subject to our returns policy.
We take reasonable steps to secure your payment information and we use a payment system that is sufficiently secure, with reference to accepted technological standards at the time of the transaction and the type of the transaction concerned. Transacting with us electronically is safe and secure.
Final payment will only be processed on the finalisation of your order and prior to delivery. When you submit your order, you warrant that you are authorized to use the card and that there are sufficient funds to pay for the order. You consent to our use of the services of reputable and secure third party payment service providers in order to process credit card transactions and acknowledge that doing so necessitates the disclosure of your credit card information when you make a purchase.
In the event that you return goods, it will take up to 7 working days after return of goods to process a refund and for it to reflect on your account.
We are entitled to amend these online shopping terms and conditions, at our sole discretion, from time to time, without notice to you.